Privacy Policy


At Undiscovered, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of personal information we collect, how it is used and protected, and with whom it may be shared. By using our event ticketing platform, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

Types of information we collect

Personal information

When you create an account or purchase an event ticket with Undiscovered, we may collect information such as your name, email address, billing address, and payment information. This information is used to process ticket purchases and keep you informed of events you have purchased tickets for.

Event information

We collect information about the event, including the date, location, and the name of the organiser. This information is used to provide you with a complete and accurate ticketing experience.

Usage information

We may collect information about how you use the Undiscovered platform, including the frequency and duration of your visits, the events you have attended or expressed interest in, and any feedback you provide. This information is used to improve the user experience and to better understand our audience.

Cookies and tracking technologies

We use cookies and other tracking technologies to collect information about your usage of the Undiscovered platform. This information is used to provide you with a more personalised experience and to analyse our platform usage.

How we use and protect your information

We use the information we collect to provide you with a complete and accurate ticketing experience. This includes processing ticket purchases, delivering tickets to your email, processing refunds and keeping you informed of events you have purchased tickets for.

We also use your information to improve the Undiscovered platform and to better understand our audience. This may include analysing usage data and using it to make improvements to the platform or to develop new features.

We take the security of your information seriously and have implemented appropriate measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. This includes implementing secure servers, encryption technologies, and regular security audits.

Sharing of information

We may share your information with third-party service providers who assist us in providing the Undiscovered platform, including payment processors and event organisers that you've previously purchased tickets from. These service providers are only given the information necessary to perform their specific services and are contractually obligated to maintain the confidentiality and security of your information.

We may also be required to disclose your information in response to a valid legal request, such as a payment dispute. In these cases, we will take appropriate measures to ensure that the request is legitimate and that your information is only disclosed to the extent necessary.

Your choices and access to information

You may access and update your personal information at any time through your Undiscovered account. If you would like to request the deletion of your personal information, please Contact Support.

Last updated 20 January 2023
*Undiscovered means Undiscovered Pty Ltd, ABN 49 485 302 916